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description: Not Permitted errors are easy to fix, here's how!
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# Not Permitted

### Checklist

* [ ] Verify your staff & management roles.
* [ ] Ensure that the user has a staff/management role.

### Verify your staff & management roles.

* Run `/config` .
  * Ensure that the first dropdown of the config has a role that all staff should have. For example, if my staff role is **Moderator**, everyone must have **Moderator** to run rank locked ERM commands UNLESS they have a management role applied to them. In that case, they do **not** need the staff role.

- [x] Verify your staff & management roles.

### Ensure that the user has a staff/management role.

* Follow the steps here > [#verify-your-staff-and-management-roles.](#verify-your-staff-and-management-roles. "mention") and figure out what your staff and management roles are.
  * Click on the user who is getting the Not Permitted error, and ensure that they have one of these roles.

- [x] Ensure that the user has a staff/management role.
