# Not Permitted ### Checklist * [ ] Verify your staff & management roles. * [ ] Ensure that the user has a staff/management role. ### Verify your staff & management roles. * Run `/config` . * Ensure that the first dropdown of the config has a role that all staff should have. For example, if my staff role is **Moderator**, everyone must have **Moderator** to run rank locked ERM commands UNLESS they have a management role applied to them. In that case, they do **not** need the staff role. - [x] Verify your staff & management roles. ### Ensure that the user has a staff/management role. * Follow the steps here > [#verify-your-staff-and-management-roles.](#verify-your-staff-and-management-roles. "mention") and figure out what your staff and management roles are. * Click on the user who is getting the Not Permitted error, and ensure that they have one of these roles. - [x] Ensure that the user has a staff/management role. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ermbot.xyz/home/common-issues/not-permitted.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.